Terms of Service

These Terms are a contract between Loreto Media LLC, doing business as Loreto Sites, and the person or organization that uses the service. If you use the service for an organization, you state that you have authority to bind it.

“Customer” means the organization that accepts these Terms. “Customer User” means a person Customer authorizes to access an account or use the Services. “Customer Content” means text, images, documents, data, settings, forms, and other material that Customer or its users submit to the service. “Customer Site” means a website that Customer creates or publishes through the service. “Visitor” means a person who visits a Customer Site. “Services” means Loreto Sites and the features, support, and related services made available under a plan or written order.

By checking the acceptance box at account creation, accepting a paid checkout, signing an order, or using the Services after acceptance, Customer agrees to these Terms, the Privacy Policy, Cookie Policy, Acceptable Use Policy, and any written order terms. The Data Processing Addendum applies when Loreto processes Customer Data for Customer, and the Subprocessors and Copyright policies describe additional operating rules. If documents conflict, a signed order controls its subject, the Data Processing Addendum controls data processing, and these Terms control all other subjects.

Customers must provide accurate account information and keep login details secure. Customer is responsible for activity under its account, its users, and its connected services.

Customer administrators may invite users, assign roles, approve content, publish changes, manage forms, connect domains, and manage billing. Customer must remove access when a user no longer needs it and must ensure that each user has the authority needed for the action taken.

Loreto Sites helps Catholic parishes, schools, ministries, and related organizations prepare, edit, publish, host, and maintain websites. Features may include importing a public website, preparing a private draft, structured editing, media storage, forms, bulletins, schedules, events, staff tools, analytics, domain guidance, deployment, support, and billing.

Free drafts are private, do not create a right to publish or receive paid features, and are provided without a promise of storage, support, retention, or continued availability. No payment is due for a free draft unless Customer starts a paid checkout.

The Services are evolving. We may change, add, suspend, or remove features, limits, integrations, templates, or supported technologies. We will give reasonable notice of a material change to a paid Service when notice is practical. A feature described in marketing material is subject to the plan, the current product, and any written order.

The Services are not guaranteed to be available at all times or without interruption. Maintenance, security work, deployment, provider failures, internet failures, domain or DNS issues, abuse, legal requirements, and events outside our control may cause delay, errors, suspension, or loss of access. We do not provide an uptime commitment or service credits unless a signed order expressly provides one.

Support is provided as available. Unless a signed order says otherwise, Loreto does not promise support hours, response times, resolution times, or a particular support result.

We may decline a signup or order, or refuse or limit access, when reasonably needed for legal, security, capacity, abuse, fraud, or other business reasons.

Paid plans, prices, billing intervals, taxes, promotions, and included features appear at checkout or in an order. The current public plans are Starter at $99 per month or $990 per year, and Parish at $149 per month or $1,490 per year. Annual plans charge one payment for twelve months and are priced as ten monthly payments. Prices are in U.S. dollars. A checkout or signed order controls if it shows a different price, feature, promotion, or term.

Before a charge, Customer receives the material payment terms and gives express consent through checkout. Stripe processes the payment method and recurring billing; Loreto does not store full payment-card numbers. Customer authorizes Stripe to charge the selected payment method for the subscription, renewals, applicable taxes, approved plan changes, and other amounts shown at checkout or in the billing portal. Customer is responsible for accurate billing details and for any tax, duty, or fee that applies to Customer’s purchase.

Stripe may send invoices, receipts, payment-failure notices, and other billing communications to the billing contact. Loreto will provide any renewal, price-change, trial, promotional-period, or other notice that applicable law requires. Except where law requires otherwise, Customer is responsible for tracking the renewal date and canceling before the next charge if it does not want to renew.

Paid subscriptions renew for the same interval at the then-current price for that plan unless a checkout, order, or written price commitment says otherwise. Customer can cancel or change a subscription through the Loreto billing portal, and the portal shows the applicable effective date and any proration before completion. If Customer cannot access the portal, Customer may request cancellation at support@loretosites.com, and Loreto will process it as required by applicable law. A cancellation normally takes effect at the end of the paid period. A plan upgrade may be billed immediately on a prorated basis; a downgrade or shorter billing interval may take effect at the next billing period. Customer remains responsible for charges incurred before the effective cancellation or change.

We may change a plan’s price or material billing terms for a future renewal after giving reasonable notice. Customer may cancel before the change takes effect. Promotional prices, coupons, and free or discounted periods apply only for the stated period and do not continue unless the checkout or order says so.

Fees are not refundable except where required by law, shown at checkout, or stated in writing. If Loreto permanently discontinues a paid Service for business reasons and not because of Customer’s breach, nonpayment, unlawful conduct, or an event outside Loreto’s reasonable control, Loreto will provide a reasonable transition period or refund the unused prepaid portion of the affected period, at Loreto’s option. This is Customer’s sole refund or credit for that discontinuation.

If a payment fails, is reversed, is disputed, or is subject to a chargeback, we may retry the payment, ask Customer to update its payment method, suspend or unpublish the affected Customer Site, charge reasonable recovery costs where law allows, and terminate access for an uncured balance. Customer must not submit a chargeback for an authorized charge merely to avoid payment, but nothing in these Terms limits a lawful dispute or a nonwaivable consumer right. A claim of tax-exempt status does not remove tax unless the required certificate or other proof is accepted under applicable law.

Catholic identity and authority. Loreto Sites serves Catholic and related organizations, but Loreto Media LLC is not the Holy See, a diocese, parish, religious institute, school, bishop, pastor, or other ecclesiastical authority. The Services do not create an ecclesial relationship, endorsement, imprimatur, canonical approval, or permission to use the name, seal, coat of arms, marks, or protected materials of the Church or another organization.

Customer must obtain and maintain the authorization required by its diocese, religious institute, pastor, bishop, school authority, or other competent authority for its website, Catholic identity, religious instruction, public statements, marks, images, fundraising, and use of Customer Content. Customer must follow applicable canon law, diocesan or school policies, safeguarding rules, and civil law. Customer—not Loreto—decides whether content is doctrinally, canonically, pastorally, liturgically, or institutionally appropriate and must obtain qualified review when needed. The Church’s competent authority retains its own authority over Catholic schools, religious instruction, and official communications.

Customer is responsible for its Customer Site, including its content, accessibility, privacy and cookie notices, consent language, forms, copyright and trademark rights, images, links, embedded services, donation links, staff and student information, fundraising and charitable-solicitation rules, tax-exempt restrictions, and other legal duties. Customer remains responsible for complying with limits on political campaign activity and other restrictions that apply to its status, even when the site discusses public issues or Catholic social teaching.

Customer must review every import, draft, suggested edit, schedule, link, image, and published page before making it public. Customer must keep Mass times, event dates, contact details, giving links, and other important facts accurate.

Customer must not use a form to request passwords, payment-card numbers, health records, student records, government identification numbers, or other sensitive information unless Customer has a lawful purpose, the needed notices and controls, and a written arrangement with Loreto that permits the use. Customer must contact support@loretosites.com before sending such information to ask whether the proposed workflow is approved. Loreto may require additional written terms or safeguards, or decline the workflow.

Customer must not present Loreto, an automated output, or a Customer Site as speaking for the Catholic Church or an ecclesiastical authority without the authority to do so. Loreto may remove or limit content, marks, or access when it reasonably believes the use is unauthorized, materially misleading, unlawful, abusive, or harmful to the Services or another person.

Customer keeps its rights in Customer Content. Customer gives Loreto a limited, worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, display, publish as Customer directs, format, and modify Customer Content only as needed to provide, secure, support, maintain, and improve the Services requested by Customer.

Loreto may create aggregate statistics that do not identify Customer or a person. Loreto will not use Customer Content for public marketing without Customer’s permission and will not use Customer Content to train a general-purpose model. When Customer requests an automated feature, Loreto may send the content that feature needs to the provider listed for that feature on the Subprocessors page; those providers may process it under their service terms and Loreto’s instructions.

Customer understands that Customer Content published on a Customer Site or distributed to a recipient may be visible to others, copied, or retained by them. Customer must not publish or distribute content that Customer needs Loreto to keep private.

Customer states that it has the rights, permissions, licenses, consents, and notices needed for Customer Content. This includes photos, logos, bulletins, public staff information, school information, ministry information, schedules, donor links, student or minor information, and imported material.

Customer may ask Loreto to scan or import a website only when Customer has the authority to do so. Loreto may use public pages, documents, images, crawlers, extractors, and model providers to prepare a draft or suggestion. A source website may contain material owned by other people, and Customer remains responsible for permission, license, robots instructions, copyright, and takedown requests.

Automated output can be incomplete, wrong, out of date, or unsuitable. It is not a substitute for Customer review or professional advice. Customer must verify names, dates, worship schedules, school information, pastoral information, links, images, legal notices, and every other material fact before publication.

Customer decides what a Customer Site collects through forms and where responses go. Customer must give visitors a clear notice at or before collection, identify the Customer as the party receiving the response, link to Customer’s privacy policy, collect only what it needs, and honor requests required by law.

For personal information submitted through a Customer Site, Customer is the business or organization that decides why and how the information is used. Loreto acts as Customer’s service provider or processor under the Data Processing Addendum and Customer’s documented instructions. Loreto may store the response, send it to the recipients Customer selects, send a copy to the submitter when enabled, and protect the Service.

Customer must not use the Service for information covered by a stricter rule unless Customer has the authority, notices, safeguards, and written terms required for that information. School customers remain responsible for FERPA, COPPA, state student privacy laws, parent rights, and school notices.

Domain registrars, DNS providers, certificate authorities, hosting networks, email services, payment providers, analytics tools, maps, videos, calendars, donation tools, and other third parties operate outside Loreto’s control. Customer authorizes Loreto to provide the domain and deployment support selected by Customer, but Customer remains responsible for its accounts, records, permissions, and third-party terms.

Loreto does not process donations merely because a Customer Site contains a giving link or third-party giving embed. The third party named in that link or embed processes the donation. Customer must check the destination, notices, fees, and records before publishing it.

Customer is responsible for keeping registrar, DNS, email, donation, analytics, and other connected-service accounts current and for paying third-party fees. A domain, certificate, email, embed, or integration may fail or be delayed for reasons outside Loreto’s control. Loreto does not promise that a domain name, search result, email message, donation flow, or third-party service will remain available or perform as expected.

Customer and its users must follow the Acceptable Use Policy. They may not use the Services for unlawful content, rights infringement, fraud, deceptive fundraising, spam, malware, phishing, credential collection, unauthorized access, security testing without permission, abusive traffic, or material that exploits or harms a child.

Loreto may remove content, limit a feature, suspend access, unpublish a Customer Site, preserve evidence, notify affected parties, or terminate an account when reasonably needed to protect the Services, a Customer, a visitor, a third party, or Loreto. We may act without advance notice when delay would create a security, legal, safety, or operational risk, and we will give notice when practical.

The Privacy Policy describes Loreto’s handling of account, billing, support, security, and platform-use information. The Data Processing Addendum describes Loreto’s handling of personal information that Customer puts into the Services or collects through a Customer Site.

Customer must give its users and Customer Site visitors the notices required for its data practices. Customer must send Loreto only the data needed for the Services and must promptly tell Loreto about a security or privacy request that requires Loreto’s help.

Loreto and its licensors own the Services, software, code, workflows, templates, designs, platform copy, documentation, and technology. These Terms give Customer a limited right to use the Services during the applicable plan; they do not transfer Loreto intellectual property.

Customer may use Customer Content that it owns after export or publication, subject to payment and third-party restrictions. Customer may not copy the Services, reverse engineer them, bypass limits, resell them, or use them to build a competing service except where law does not allow that restriction.

Customer may send suggestions, ideas, or other feedback about the Services. Loreto may use that feedback without restriction or payment, provided it does not identify Customer or disclose Customer Confidential Information.

Each party may receive non-public information from the other. The receiving party will use it only for the relationship, protect it with reasonable care, and share it only with people or providers who need it and are bound to protect it. This duty does not cover information that is public without a breach, already known without a duty, received lawfully from another source, or developed independently.

A party may disclose confidential information when law requires it, after giving notice when legally allowed. The Privacy Policy and Data Processing Addendum govern personal information if they set a more specific rule.

Customer may stop using the Services or cancel a paid plan through the billing portal. Loreto may suspend or terminate access for a breach, nonpayment, legal requirement, security risk, abuse, fraud, chargeback, or end of a Service. Loreto may suspend first and investigate later when necessary to protect a Customer, visitor, child, third party, or system.

Loreto may permanently discontinue all or part of the Services. When practical, Loreto will give advance notice and provide a reasonable opportunity to export available Customer Content. A permanent discontinuation caused by a business decision is handled under the refund or transition promise in the Paid Plans section. No notice or refund is required to the extent a law, court, security threat, force majeure event, or Customer breach makes notice or continued service impractical or unlawful.

When an account ends, Loreto may unpublish Customer Sites and stop access. Customer is responsible for keeping its own copies and arranging migration; Loreto does not promise a particular export format, migration service, or recovery time unless a written order says so. Customer should request any available export before termination or within thirty days after it. Unless a written order or the Data Processing Addendum says otherwise, Loreto may delete active Customer Content after that thirty-day period. Backups, logs, billing records, security records, audit records, and dispute records may retain copies for their normal operational or legal cycles and are not available for ordinary export or restoration. Loreto may keep those records for as long as needed for their stated purposes.

Terms that by their nature should continue, including payment duties, ownership, confidentiality, disclaimers, indemnity, liability limits, and dispute terms, continue after termination.

Each party represents that it has authority to enter this contract. Loreto will provide the Services with reasonable care and skill. Customer must notify Loreto in writing of a claimed breach of that promise and give Loreto a reasonable chance to correct it. If Loreto cannot correct the breach, Customer’s sole remedy is a refund of prepaid fees for the affected Services for the period after notice, subject to these Terms and applicable law.

Except for that express promise and to the fullest extent allowed by law, the Services are provided “as is” and “as available.” Loreto disclaims implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted operation, error-free operation, and accuracy of imported, automated, third-party, or Customer-provided content. We do not warrant that the Services will meet Customer’s requirements, preserve every setting or file, prevent every security incident, maintain every integration, improve search rankings, deliver every email, or remain available through an outage, maintenance event, provider failure, domain issue, or force majeure event.

Loreto Sites is not legal, tax, financial, canonical, pastoral, school-compliance, cybersecurity, or accessibility advice. Customer must use qualified advisers for those matters.

Customer will defend Loreto and its officers, employees, and contractors against a third-party claim arising from Customer Content, a Customer Site, Customer’s breach of these Terms, Customer’s violation of law or third-party rights, or an act by Customer or its users. Customer will pay the resulting damages, settlements, and reasonable legal fees.

Loreto will give prompt notice of a covered claim, provide reasonable cooperation at Customer’s expense, and let Customer control the defense and settlement. Customer may not settle a claim in a way that admits fault by Loreto or imposes a duty on Loreto without Loreto’s written consent.

To the fullest extent allowed by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, donations, business opportunities, replacement services, or losses caused by an outage, suspension, termination, content, integration, domain, email, payment, or third-party service.

To the fullest extent allowed by law, Loreto’s total liability for claims arising from the Services will not exceed the fees Customer paid to Loreto for the affected Services during the twelve months before the event giving rise to the claim, or $100 if Customer paid no fees. This cap does not limit Customer’s payment duties or Customer’s indemnity obligations. Nothing in these Terms limits liability that law does not allow a party to limit.

Wisconsin law governs these Terms, without its conflict-of-law rules. Before filing a claim, the parties will send a written notice to the contact below and make a good-faith effort to resolve the dispute for at least thirty days.

A dispute that is not resolved may be brought in the state or federal courts located in Dane County, Wisconsin, and each party consents to those courts. This section does not take away a right that applicable consumer law protects or prevent a party from seeking urgent relief to protect its rights or the Services.

Loreto may update these Terms by posting a new version and changing the date above. For a material change, Loreto will give reasonable notice. The new Terms apply on their effective date and do not change a dispute that arose before that date unless law allows it. Continued use after the effective date means Customer accepts the new Terms.

Neither party may assign this contract without the other party’s consent, except in a merger, reorganization, or sale of substantially all assets when the assignee accepts these Terms. Neither party is liable for a delay or failure caused by an event outside its reasonable control, including natural disaster, war, civil disorder, labor disruption, epidemic, government action, internet or utility failure, provider failure, cyberattack, or domain or DNS failure, except that this does not excuse Customer’s duty to pay amounts already due. If a court finds one part unenforceable, the rest remains in effect. A waiver must be written and applies only to the stated instance. The parties are independent contractors, and these Terms create no partnership, agency, fiduciary duty, or third-party beneficiary rights. These Terms and the documents they incorporate are the entire agreement about the Services and replace earlier discussions about them.

Customer consents to receive electronic communications about the Services, including account, billing, security, support, and legal notices. Where law allows, an electronic notice satisfies a requirement that the notice be in writing. Customer may opt out of nonessential email communications through an unsubscribe link or by contacting support, but cannot opt out of necessary service, security, billing, or legal communications without ending the account.

Send legal notices and questions about these Terms to support@loretosites.com or to Loreto Media LLC, 501 S Midvale Blvd, Madison, WI 53711, or call (608) 285-2027. Notices to Loreto are effective when received. Loreto may send account, billing, service, and legal notices to the email address or account contact Customer provides.

Effective date: August 17, 2026. Terms version: 2026-08-17.